Article ID : 00182415 / Last Modified : 16/08/2017

Free Repair Program for VAIO Fit 11A Personal Computer

Applicable Products and Categories of This Article

2014-04-24

Dear Valued Sony VAIO Customers,

This is an update to our announcement titled “Request to Stop Using VAIO Fit 11A Personal Computer,” on April 11, 2014, in which we advised that we were identifying those affected VAIO Fit 11A PCs by serial numbers, and developing a program either to repair or replace them at no charge or to refund the purchase price for the affected PCs.

As safety is our primary concern, we again request that if you have one or more of the VAIO Fit11A PC models listed below, please immediately discontinue using it, shut down and unplug the PC from the mains.

We will work with our supplier to start replacing the third-party manufactured battery packs by the end of May, 2014. If you have one or more of the affected models listed below, please contact Sony at 6544-8600 or email us at sg.cicenquiry@ap.sony.com for the battery replacement.

For any customers who do not wish to participate in the repair program listed above, please contact our service centre at 6544-8600 or email us at sg.cicenquiry@ap.sony.com by July 31, 2014. We will accept returns and offer full refunds for the affected PCs.

We sincerely apologize for any inconvenience this may cause.

[Affected models] VAIO Fit 11A Personal Computer

SVF11N18CGB
SVF11N18CGP

*VAIO Fit 13A/14A/15A are unaffected.


How to check for the Product Model Number:

11-04-2014

Request to Stop Using VAIO Fit 11A Personal Computer


Dear Valued Sony VAIO Customer,

Sony has identified that some of the internal, non-removable battery packs provided by a third party supplier, included in VAIO Fit 11A released in February 2014, have the potential to overheat resulting in partial burns to the body of the PC.

If you have one or more of the VAIO models listed below, please immediately discontinue use, shut down and unplug the PC. We are now in the process of identifying affected PCs by serial numbers. We are creating a program to repair or replace the affected PCs at no charge, or refund the purchase price for the affected PCs, in accordance with the program. We expect to post a program announcement with details within two weeks. Once again, please refrain from using the below listed models until you further hear from us in the program announcement.

We sincerely apologize for any inconvenience this may cause.

VAIO Fit 11A Personal Computer

SVF11N18CGB
SVF11N18CGP

How to check for the Product Model Number: