Article ID : 00180683 / Last Modified : 16/08/2017

Notice for free inspection and repair of BRAVIA Television Models [KDL-40CX520 & KDL-46CX520]

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    Thank you for your continued interest in Sony products.

    Recently, we became aware of a potential issue affecting a small number of units of BRAVIA Televisions - models KDL-40CX520, KDL-46CX520, which were sold since February 2011. These affected units did not meet Sony’s design requirements for part of its insulation material and as such, when the units are subject to certain rare conditions (such as high temperature, high humidity and continuous usage for a prolonged period of time),customers who come into contact with the metal parts of the affected units or metal parts of a product connected to the affected units, may possibly experience a very slight irritation, with no harmful effects on the body.

    To ensure customer satisfaction, we will provide free inspection and repair for the affected units.

    Affected models: KDL-40CX520, KDL-46CX520 sold since February 2011.

    In order to determine if your unit is affected, we need to verify this through a serial number check. Please click here to find out how to check and note down the serial number of your TV set.

    Once you have noted down the serial number, click here to enter the serial number and verify if your unit is affected or not.

    If you own the affected models, please contact Sony Care for detailed information regarding the free inspection and repair.

    [Privacy policy]
    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.
    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement.
    (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)