Article ID : 00118628 / Last Modified : 03/10/2018

The Android TV™ cannot playback content from my home network server.

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Movies, videos, images or audio files from your home network server with unsupported codec cannot be played back on your Android TV.
For further details about the supported codecs, refer to the Help Guide.

To playback movies, videos, images, or audio files stored on your home network server, it is necessary to establish a connection between the Android TV and the server.
Follow the steps below to adjust the Network settings.

  • BRAVIA TV-side setup:
    1. Using the supplied remote control, press the HOME button.
    2. Select  Settings.
    3. Select Network in the NETWORK&ACCESSORIES category.
    4. Select Home network setup.
    5. Select Server diagnostics.
    6. Select Yes.
      NOTE: The Servers could not be found message will be displayed if devices are not connected.
  • Server-side setup:
    Refer to the instruction manual of your server equipment to connect it to the home network.

If a proxy is set, the contents of the home network cannot be played. Follow the steps below to disable the Proxy settings.

  • For Android™ 7.0 (Nougat) or later :
    1. Using the supplied remote control, press the HOME button.
    2. Select  Settings.
    3. Select Network in the NETWORK&ACCESSORIES category.
    4. Select Network setup.
    5. Select Expert.
      • When using a wired LAN:
        Select Proxy settings in the Wired LAN category.
      • When using a wireless LAN:
        Select SSID in Available networks, then select Proxy settings.
    6. Select NONE.
  • For Android 6.0 (Marshmallow) or earlier:
    1. Using the supplied remote control, press the HOME button.
    2. Select Settings.
    3. Select Network in the NETWORK&ACCESSORIES category.
    4. Select Network setup.
    5. Select Expert.
      • When using a wired LAN:
        Select Wired LAN.
      • When using a wireless LAN:
        Select Wi-Fi and select SSID.
    6. Select Advanced options.
    7. Select Proxy settings.
    8. Select NONE.
       

*Android, Android TV are trademarks of Google LLC.