Article ID : 00118483 / Last Modified : 12/03/2019

I cannot access the network service contents of the Google play Store, Movies & TV, Music (Google play), YouTube or Games applications.

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These applications require an Internet connection and the correct Date & time settings. Follow the steps below to make sure that your BRAVIA TV is connected to the Internet and that the Date & time settings are correct.

  1. Check network status.
    1. Press the HOME button on the remote control.
    2. Select Help.
      For Android™ 8.0, select Apps, then select Help.
      NOTE: You can also display the Help screen by pressing the HELP button on the remote control.
    3. Select Internet connectivity symptoms.
  2. Set the Date & time settings. For details, refer to the following article: 
    How to adjust the date and time

NOTE: The Date & time settings can also impact the following functions. If the Date & time settings are not correct, these functions may not work properly.

  • Search / Voice Search
  • Voice Actions
  • Backdrop (screen saver with scenic pictures)


*Android, Google Play and YouTube are trademarks of Google LLC.