Article ID : 00079347 / Last Modified : 10/03/2019

Unable to complete a software update or the software update is taking a long time.

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Downloading a software update requires a stable high-speed Internet connection. Completion of an update may be slow or may not complete due to the Network condition. Either of the following options are available to help avoid having to wait for an update to be completed:

  • Download the software update from this website using a computer and install them manually using a USB device. Downloads are posted on your model support page.
  • Set the Automatic software download setting to On from the menu of the TV (except for A9F_AF9 and Z9F_ZF9 series).
  • NOTE: The Automatic software download setting will allow the TV to automatically download new updates while in standby mode.
    1. Press the HOME button on the remote control.
    2. Select Help or Settings.
    3. Select Customer Support or System software update.
    4. Select Automatic software download and set to On.