Article ID : 00241323 / Last Modified : 22/03/2020

There is no sound from my headphones

    Follow these steps if you can't hear any sound from your headphones after playing audio from a connected source device. If these steps require model-specific information, check your manual. Manuals are posted on your model support page.

    1. Make sure your audio source is on and the volume is up.
    2. If your headphones have a volume button or knob, make sure to turn it up.
    3. If you have battery-powered headphones, make sure the battery have enough power.
    4. Check the connection of your headphones.
      • Wired connection:
        1. Make sure that the headphone plug is properly connected to the device.
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          NOTE: It is possible that the headphone plug has not been inserted properly due to some rigidness of the headphone jack on the device used (music player, smartphone, tablet, etc.). Make sure the plug is completely inserted into the device.
        2. If the audio source uses a line remote, disconnect the remote and plug directly to the audio source. If you can hear the sound from your headphones, the line remote may require service.
      • Bluetooth connection:
        1. Make sure to select your headphones in the Bluetooth settings of your audio source.
        2. Make sure there are no multiple devices that emit radio waves nearby
        3. Turn your headphones off and on.
        4. Pair your headphones to your audio device again.
    5. Try connecting your headphones to another audio source.
      • If the sound is heard, the first audio source may require repair.
      • If your headphones don't produce any sound after connecting to a second audio source, your headphones may require service. Go to Product Repair.
    6. Alternatively, you can use our step-by-step Troubleshooting Guide.