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<o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body bgcolor=white lang=EN-US link=black vlink=black style='tab-interval:.5in; left:0px;position:absolute;top:0px'> <div class=Section1> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing:1.5pt; mso-yfti-tbllook:1184;mso-padding-alt:0in 5.4pt 0in 5.4pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:712.5pt'> <td width=800 valign=top style='width:600.0pt;padding:.75pt .75pt .75pt 4.5pt; height:712.5pt'> <div id=submain1> <p><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'><script language="JavaScript" type="text/javascript"> function mu2() { document.all.subchild2.style.display=(document.all.subchild2.style.display =='none')?'':'none' if (document.all.subchild2.style.display =='none') document.all.img2.src = 'Images/icon-folder1-close.gif'; else document.all.img2.src = 'Images/icon-folder1-open.gif'; return 0; } function mu3() { document.all.subchild3.style.display=(document.all.subchild3.style.display =='none')?'':'none' if (document.all.subchild3.style.display =='none') document.all.img3.src = 'Images/icon-folder1-close.gif'; else document.all.img3.src = 'Images/icon-folder1-open.gif'; return 0; } function mu4() { document.all.subchild4.style.display=(document.all.subchild4.style.display =='none')?'':'none' if (document.all.subchild4.style.display =='none') document.all.img4.src = 'Images/icon-folder1-close.gif'; else document.all.img4.src = 'Images/icon-folder1-open.gif'; return 0; } </script></span><span class=style51><span style='font-size:14.0pt;font-family: "Arial","sans-serif";color:black'>Notice of Warranty Extension for VAIO Notebook Computers <span class=SpellE>Utilising</span> Selected NVIDIA-made Graphic Processing Units (GPU)</span></span><b><span style='font-size:14.0pt; font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></b></p> </div> <p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Dear Valued VAIO customers,<o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:13.5pt; line-height:13.5pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>In July 2008, NVIDIA announced that some notebook computers with Graphic Processing Unit (GPU) manufactured with a certain material set are failing in the field at a higher than normal rate. At that time, Sony, together with NVIDIA, conducted investigations into whether the mentioned phenomenon occurred in VAIO models <span class=SpellE>utilising</span> the NVIDIA made GPU. Sony has been closely monitoring this issue from the time NVIDIA made this announcement and in June 2009, we have identified the possibility of the said GPU related symptoms occurring in a limited number of VAIO models.<span style='color:black;mso-themecolor:text1'><o:p></o:p></span></span></p> <p class=MsoNormal style='margin-bottom:7.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Affected VAIO notebook computers may exhibit the following symptoms:<o:p></o:p></span></p> <p class=MsoListParagraphCxSpFirst style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN-GB style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN-GB style='font-size:10.0pt; font-family:"Arial","sans-serif"'>Computer may display duplicate images on the screen, or exhibit distorted video.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpLast style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span lang=EN-GB style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN-GB style='font-size:10.0pt; font-family:"Arial","sans-serif"'>The image will not display for a certain period of time after turning on the computer.<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal style='margin-bottom:7.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>For any customer requiring repair of their VAIO notebook computer due to the NVIDIA-GPU issue, Sony will cover the cost of repair (parts and <span class=SpellE>labour</span>) at no charge and in addition to the standard limited 12 month warranty, we will provide a three-year warranty extension for the NVIDIA-GPU.<o:p></o:p></span></p> <p class=MsoListParagraphCxSpFirst style='margin-bottom:7.5pt;mso-add-space: auto;text-indent:-.25in;mso-list:l0 level1 lfo4;background:white'><![if !supportLists]><span lang=EN-GB style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN-GB style='font-size:10.0pt; font-family:"Arial","sans-serif"'>If you are experiencing this issue, please contact <u><span style='color:blue'><a href="http://www.sony.com.sg/section/servicecenters" target="_blank"><u><span style='color:blue'>Sony Service Centre</span></u></a></span></u>. <o:p></o:p></span></p> <p class=MsoListParagraphCxSpLast style='margin-bottom:7.5pt;mso-add-space: auto;text-indent:-.25in;mso-list:l0 level1 lfo4;background:white'><![if !supportLists]><span lang=EN-GB style='font-size:10.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span lang=EN-GB style='font-size:10.0pt; font-family:"Arial","sans-serif"'>For customers who have already paid for a repair service for your VAIO notebook computer as a result of this issue, please contact your nearest <u><span style='color:blue'><a href="http://www.sony.com.sg/section/servicecenters" target="_blank"><u><span style='color:blue'>Sony Service Centre</span></u></a></span></u>. <o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Please click <u><span style='color:blue'><a href="http://www.sony.com.sg/support/resources/en_SG/vaio/Notifications/AffectedModelList.htm"><u><span style='color:blue'>here</span></u></a></span></u> to see the list of affected VAIO models. <o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>For related FAQs, please click <u><span style='color:blue'><a href="http://www.sony.com.sg/support/faq/336645"><u><span style='color: blue'>here</span></u></a></span></u>. <o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black'>We sincerely apologize for any inconvenience this issue may have caused. Thank you for your kind understanding and cooperation.<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>(Privacy policy)<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.<o:p></o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement.<span style='mso-spacerun:yes'>  </span>(Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black'><o:p></o:p></span></p> </td> <td width=400 valign=top style='width:300.0pt;padding:.75pt .75pt .75pt 4.5pt; height:712.5pt'></td> </tr> </table> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>