General FAQs

Q:

What is My Sony?

A:

My Sony is a program for all Sony product-owners to take advantage of great services and exclusive offers. You’ll receive lots of exclusive benefits, including the ability to track and manage your Sony product warranties online. My Sony membership begins with the registration of your product warranty over the Internet (also known as E-Warranty).

Q:

What are the benefits of joining My Sony?

A:

Where do we begin? For starters, you’ll be able to view and manage your entire inventory of registered Sony products from your own computer. This means keeping track of your service warranties, and learning about care tips, among other features. In addition, you’ll be kept up to date with all the latest news and exclusive offers that only My Sony members receive. Click here to see our offers for this month

Q:

How do I become a My Sony member?

A:

Easily! You only submit an online registration of the warranty of any Sony product (still under the terms and conditions of its warranty coverage) on My Sony once, and you’re a member for life! Shortly after you submit your registration, you’ll be sent your My Sony ID & Password to sign in. It’s a breeze.

Q:

Is there any subscription fee?

A:

No, membership is absolutely free! There are no first-time fees or renewal costs. My Sony membership is offered as an exclusive service to all Sony customers who register their warranties online.

Q:

What should I do if I wish to receive Sony email communication or re-subscribe to e-newsletter or other Sony emails? 

A:

To re-subscribe your My Sony email communication, you can login My Sony website with your My Sony ID and password. Then choose "My eNews Subscription" on the left menu. At My eNews Subscription webpage, please tick My Sony eNewsletter checkbox and click "Submit" button. Please note that no email acknowledgement receipt will be sent to the email address you have provided after successfully re-subscribe to our Sony emails. Alternatively, you can always do so by contacting our Sony Customer Care consultant at (65) 6544 8600, from Mon - Fri, 9 a.m - 6 p.m, excluding eve of P.H and P.H. to do it for you.

Q:

How can I register my warranty online? 

A:

Simple! Just log on to this website, click on the E-Warranty icon (prominently located on the homepage), and complete the E-Warranty Registration Form. After you submit the form, you will be promptly notified via email of the status of your application.

Which of the following Sony products are entitled to Complimentary SDW fundamental product handling workshop organized by Sony Digital Workshop (SDW)?

How do I enjoy or utilize my Complimentary SDW fundamental product handling workshop?

Complimentary SDW fundamental product handling workshop is exclusively open to My Sony member who recently bought selected Sony product(s). Online workshop registration is required before attending one.
To enjoy this Complimentary SDW fundamental product handling workshop, you need to first sign up your warrantable product(s) E-warranty at My Sony website (http://www.sony.com.sg/mysony ) to become a My Sony member. After completion of My Sony online warranty registration, you may click to join this Complimentary SDW fundamental product handling workshop via My Sony Welcome Email.

My Sony Welcome email will be sent within 3 working days to the email address as you have indicated in the e-warranty registration form.

How do I know if my recent purchased product entitles a Complimentary SDW fundamental product handling workshop?

What should I do if I never get My Sony Welcome Email or Complimentary SDW Fundamental product handling?

You may contact our friendly, professional Sony Customer Officer at +65 6544 8600 from Monday to Friday, 9 a.m – 6 p.m, excluding Public Holiday for assistance. Alternatively, you could email your enquiry.

Q:

I have more questions. How can I get further help?

A:

Our Customer Contact Centre officers will be more than happy to answer any further questions you may have. You can call us at 6544 8600, from Mondays to Fridays (except public holidays), or email us.

Q:

How do I ensure Sony email communication is within my inbox, not at spam folder?

A:

To receive Sony email communication at all times, please save our email address to your eNews@mysony.ap.sony.com email contacts.

E-Warranty FAQs

Q:

What is the difference between E-Warranty and the warranty that is registered by post?

A:

They’re basically the same, but E-Warranty gives you an additional 3 months of coverage free as well as exclusive members only rewards. Besides, online registration is a lot more convenient and easier.

Q:

I’ve registered my E-Warranty, but I still haven’t received my Warranty Certificate. Why not?

A:

The good news is – you don’t need it. Once your E-Warranty has been approved, you’ll be sent an email confirming your successful registration. You can then view your product warranty information when you sign into My Sony and under My Products, select Registered Products. Rest assured that if you can see your warranty information on screen, it’s authenticated.

Q:

When I register an E-Warranty for a Sony product, will I automatically become a My Sony member?

A:

As soon as your E-Warranty is approved, you’ll be informed by email of your successful registration. You’ll then become a My Sony member automatically and get to enjoy all the benefits of My Sony membership.

Q:

If I send in my warranty application card to Sony to register my product by post, will I automatically become a My Sony member too?

A:

My Sony requires you to submit an E-Warranty registration online in order to activate automatic membership.

Q:

Can I register more purchases on the My Sony site so I can keep a record of all the Sony products I own?

A:

Yes, it’s one of the benefits of My Sony and gives you access to tutorials, guides and other downloads for the products you’ve registered, as well as reminders about the warranty status of each. It’s also good for insurance purposes. You’ll need to register at least one purchase to join My Sony, then use the My Products > Register a New Product link to add more products once you’re a member.

Q:

During E-Warranty registration, I am asked to submit my product Serial Number/Reference Number. Where can I find this information?

A:

The Serial Number can be found on the back of your product, while the Reference Number appears on your warranty card. We’ve come up with a pop-up guide to help you locate them. Just click here!

Q:

Can I register an E-Warranty for my Sony Broadcast and Professional products?

A:

Unfortunately, as of this moment, E-Warranty is only available for consumer products (excluding professional products, accessories and batteries). However, we may be adding more products to E-Warranty coverage in the future.

Q:

Can I purchase extended warranty coverage for my Sony products?

A:

Yes. However, extended warranty is only applicable for VAIO laptops, desktops & Sony Tablets that are within the warranty period registered with a My Sony account. Other product categories such as BRAVIA TVs, α DSLR cameras, NEX cameras, Cyber-shot digital cameras, , Walkman players, Xplod car audio, PlayStation game consoles and other warrantable products do NOT apply.

Q:

How do I purchase extended warranty coverage for VAIO laptops or desktops?

A:

Log in to your My Sony account & go to ‘My Products > Registered Products’ from the left navigation bar. At ‘My Registered Products’, locate your VAIO/Sony Tablet product warranty details and select ‘Buy Warranty’ to purchase the additional warranty period. Select your preferred warranty coverage option and follow the instructions on screen to complete your purchase of the extended warranty.

Q:

How do I view my extended warranty coverage which I have already purchased for the particular product?

A:

Log in to your My Sony account & go to ‘My Products > Registered Products’ from the left navigational bar to check the warranty details. Your extended warranty details will only reflect in the system 1 week after payment is made.

Q:

I entered a valid email address within the email field at warranty registration page. Yet I’m getting an error message, for example "invalid email address".

A:

Make sure that you don’t have symbols like - (dash), @, #, ‘ (apostrophe), () bracket and other anonymous symbol within the email address. In addition, ensure the caps lock is NOT on and that your keyboard is in the correct language.